Shipping policy
At Lulumio, we are committed to delivering your order securely, efficiently, and discreetly.
SHIPPING DESTINATIONS
Lulumio currently ships within the United States, including Alaska, Hawaii, and Puerto Rico.
We currently do not offer international shipping.
PROCESSING TIMES
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
SHIPPING RATES
Standard Shipping — $7.95
Applies to orders under $60.
FREE Standard Shipping — Orders $60+
Orders with a qualifying merchandise subtotal of $60 or more receive free standard shipping.
The $60 free-shipping threshold is calculated after discounts and before taxes.
Any applicable shipping charges will be displayed at checkout before your order is completed.
ESTIMATED DELIVERY TIMES
Standard delivery is typically estimated at 5–8 business days after processing.
Expedited shipping options may be available for selected products and destinations and will be displayed at checkout where applicable.
All delivery timeframes are estimates and are not guaranteed. Carrier or fulfillment delays may occasionally affect delivery times.
MULTIPLE SHIPMENTS
Some orders may be fulfilled from different warehouse locations.
If your order contains multiple items, they may arrive in separate packages or on different delivery dates.
Separate tracking information may be provided for each shipment.
You will not be charged additional shipping fees solely because an order is split into multiple shipments.
DISCREET PACKAGING
All orders are shipped in plain, discreet packaging designed to protect your privacy.
The exterior of the package will not display product names, explicit descriptions, or information revealing the nature of the items inside.
Shipping labels may include standard sender or fulfillment information required for delivery, but will not contain explicit product details.
TRACKING INFORMATION
Tracking information will be provided once available after your order has shipped.
Please allow up to 48 hours for carrier tracking systems to update.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information at checkout.
Lulumio cannot guarantee delivery when incorrect or incomplete shipping information has been provided.
Additional shipping or carrier charges resulting from an incorrect address, failed delivery, or returned shipment may be the customer’s responsibility.
LOST, STOLEN, OR MISSING PACKAGES
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us so we can review the situation.
Customers may also be asked to contact the shipping carrier or check with household members, neighbors, or building management where appropriate.
Delivery issues will be reviewed on a case-by-case basis.
ORDER CHANGES AND CANCELLATIONS
Please contact us as soon as possible if you need to change or cancel an order.
Orders may only be changed or canceled before processing or fulfillment has progressed beyond the point where changes are possible.
Once an order has been processed or shipped, we may be unable to modify or cancel it.
REFUSED OR RETURNED SHIPMENTS
Orders refused by the customer or returned because of an incorrect, incomplete, or undeliverable shipping address are not eligible for free reshipment.
Additional shipping or carrier costs may be deducted from any applicable refund.
CONTACT US
If you have any questions regarding your order or shipping, please contact us at:
hello.lulumio@gmail.com
By placing an order with Lulumio, you acknowledge that you have read, understood, and agree to this Shipping Policy.