Refund policy

At Lulumio, we are committed to providing high-quality products and a safe shopping experience for all customers.

Due to the intimate and personal nature of our products, all sales are final.

RETURN ELIGIBILITY

For hygiene, health, and safety reasons, we do not accept returns, exchanges, or refunds on intimate wellness products once an order has been delivered.

This includes, but is not limited to:

  • Personal massagers and vibrators
  • Intimate wellness devices
  • Lubricants and oils
  • Candles and body care products
  • Opened, used, or unsealed products
  • Products with broken hygiene seals

NON-REFUNDABLE CIRCUMSTANCES

Refunds, returns, or exchanges will not be provided for:

  • Change of mind
  • Personal preference
  • Dissatisfaction with product selection
  • Incorrect product choice
  • Failure to read product descriptions
  • Orders shipped to an incorrect address provided by the customer
  • Claims made after a package has been marked as delivered by the shipping carrier

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.

To process your request, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Upon review, Lulumio may offer a replacement, refund, store credit, or another appropriate resolution at our sole discretion.

DELIVERED PACKAGES

Once a package has been marked as delivered by the shipping carrier, Lulumio is not responsible for lost, stolen, missing, or misplaced packages.

Customers are responsible for providing a secure delivery location and accurate shipping information during checkout.

If tracking information confirms successful delivery, no refund, replacement, or exchange will be issued for claims of non-receipt.

We recommend checking with household members, neighbors, building management, or the shipping carrier before reporting a package as missing.

ORDER CANCELLATIONS

Orders may only be canceled before processing begins.

Once an order has been processed or shipped, it cannot be canceled, modified, refunded, or exchanged.

REFUSED OR RETURNED SHIPMENTS

Orders refused by the customer or returned due to an incorrect or incomplete shipping address are not eligible for free reshipment.

Any additional shipping fees, return shipping costs, storage fees, or carrier charges may be deducted from any applicable refund, if a refund is issued.

CONTACT US

For any questions regarding your order, please contact us at:

hello.lulumio@gmail.com

By placing an order with Lulumio, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.